A new research revealed that the United Kingdom’s three worst rail operators for dependable internet connection all operate major routes through London. Great Northern and Southeastern has joined the bottom of the rankings with eighteen percent of satisfied passengers during onboard internet connection.
Meanwhile, here are the rest of the worst rakings in London:
- Southern rail came out third worst with a score of 22 percent
- Merseyrail with 24 percent
- London Overground with 25 percent
Heathrow Express, on the other hand, has the highest satisfaction score with 71 percent while Grand Central as the second best at 68 percent, ahead of Chiltern Railways at 51 percent. The overall satisfaction score across all operators in Britain was just 30 percent, with more than half of passengers describing themselves as “dissatisfied” with the web connection on their journey.
This was the second worst score out of all 38 satisfaction measurements. Worst rail operators for internet connection. Transport Focus head of policy Mike Hewitson said internet access is the third most important thing that passengers aged 16-25 wanted to see improved, ahead of punctuality.
According to Evening Standard, Mike Hewitson said, “One of the benefits of rail travel is it allows you to do things in a way that driving or being on a plane doesn’t. That means connecting with people, doing work, checking emails or chatting on Facebook. What really drives people batty is when you get the connection and it drops out. It’s got to be reliable. It’s no longer a treat. It’s become essential and an expectation.”
Hewitson adds, “There are commitments for the new rolling stock to have better Wi-Fi provision. When we get that we’ll see a difference, but there will be a transition for a while. You’re not going to get much Wi-Fi on a Pacer train, but the replacements will be much more equipped.” Surely this matter needs more investment from the bank to be developed.